ACCEPTANCE OF GENERAL CONDITIONS OF SALE

The sales contract will be concluded directly through the online site "www.capestoreonline.com" and the following general sales conditions will be an integral part of it, which is why they must be examined online by the customer before the completion of the purchase procedure . Confirmation of order therefore implies full knowledge of the same and their full acceptance.

PRIVACY

In accordance with Article 13 of Legislative Decree no. 196 of 30.6.2003 (Privacy Code) informs the customer of the following:

The personal data of the customer will be treated for

- Functional purposes for the fulfillment of fiscal, accounting and law obligations and contractual and client management purposes (product and service supply, customer service, replacement, repair, management and customer administration, orders, shipments, invoices, solvency control and litigation management ) And business related purposes (sales by mail, marketing and advertising, market analysis and surveys, promotional activities, customer satisfaction rating, competitions, events, prize games and the like, statistical analyzes). The data will be processed, including through the creation and management of a central archive, with paper, computer and telematics media, which has specialized and authorized personal access. The provision of essential personal data for law enforcement and / or the establishment and / or continuation of the contractual relationship is mandatory, in the sense that it will be impossible to establish and / or run such a report in the absence of such a report. The provision of other personal data is optional and generally functional to provide better customer service; Any refusal to do so will have no negative consequences for the customer.

We remind you that the customer can always exercise the rights provided by Article 7 of the Privacy Code. The customer, by sending the order confirmation of his purchase order, takes note of the information and agrees to the processing of the personal data provided.

Availability of products

The customer can buy the products listed in our catalog in the quantities in stock or available from our suppliers. Please note that access and the ability to submit online orders, modify the availability of the product in real time, we do not guarantee the immediate availability of ordered goods. If this happens, you will be contacted and will notify you of the waiting times. In this case, you can decide whether to make the order even partially, if you wait for the article to be unavailable or cancel the order.
For this reason, if the product purchased by the customer no longer exists in the warehouse and not otherwise available, capestoreonline undertakes (by prior written notice in accordance with Article 54 of Legislative Decree 205/06, paragraph II) to reimburse As soon as possible (and in any case within 30 days) the expenses paid for the payment of the supply.

Obligations of the client

It is strictly forbidden for the customer to enter false or invented data and / or imagination into the registration process required to activate the process of executing this contract and its related communications; Personal data and e-mail must be solely their own personal data and not of third parties or fantasy. It is expressly forbidden to enter third-party data. Capestoreonline reserves the right to legally pursue any violation and abuse, in the interest and for the protection of consumers all. The customer solicits capestoreonline from any liability arising from the issuance of incorrect tax documents due to data errors provided by the customer, since he himself is solely responsible for the correct insertion.

Right of withdrawal

Right of withdrawal Under Article 5 of Legislative Decree 206/05 (Consumer Code) for consumer protection, which regulates distance contracts, you are entitled to withdraw if the purchased product does not meet your requirements or You are no longer interested in, without any penalty and without having to specify the reason, no later than 10 working days from the date of receipt of the goods.

In order to exercise the right of withdrawal you must send by registered mail with return receipt to capestoreonline c / o Pietro Gaggi Via Pietro Alfani 21 - 00052 Cerveteri RM - the notice of withdrawal specifying the description and quantity of the products you intend to make. (Such notice can be forwarded by fax to (+39) 06 99709383, if confirmed with a registered letter within 48 hours).

Our customer service will contact you as soon as possible, advising you on the most suitable way for return (in this case the shipment costs are borne by the buyer.) Legislative Decree 185/99 provides that the consumer has the right to withdraw without No penalties and the only costs incurred by him are those relating to the return of the product).

The return of the goods, in a suitable packaging that protects the integrity of the goods, must be made to the above mentioned address not later than ten days after receipt. As shipping costs are entirely up to Vs.carico, the choice of means to use will be Vs.discrection.

As soon as we receive the parcel with the rendered will be ns. Be careful to check the integrity of the purchased item that must be complete with all original parts (including any documentation and accessories): in case of damaged or tampered return items you will not be able to repay the amount paid for the purchase of the products (The integrity of the returned good is an essential condition for the exercise of the right of withdrawal).

In assessing the integrity of the goods and being suitable for sale on sale, we will provide, as soon as possible and in any case within 30 days of the withdrawal notice, credit to the customer for the cost of the returned products, retaining, where necessary, the amount of the costs Shipping costs that will still be charged by the customer. The refund will be by bank transfer or postal order or through paypal if this was the method by which the purchase was made.

Customer Service & Complaints

In our n. Philosophy the customer occupies a privileged position. To pursue this goal and meet the needs of everyone, provide clarification, assistance, or disputes about products purchased through ours. We have activated the following "channels":

- Communication by email info@capestoreonline.com

- Writing a letter to capestoreonline c / o Pietro Gaggi Via Pietro Alfani 21 00052 Cerveteri (RM)

warranty

All products are guaranteed for 24 months from the date of purchase against any manufacturing defect even through the Trademark Trademark network located in Italian territory. In the event of malfunctioning of the product, the warranty is to replace or repair the product. Damage caused by misuse is not guaranteed and therefore no liability is assumed for direct or indirect damages resulting from such misuse. In addition, no liability is assumed for direct or indirect damages to persons or property resulting from malfunctioning of the products. The purchase order from the customer confirms in fact the full acceptance of the terms of sale.

THANK YOU FOR HIS VISIT and goodbye !!!